LAST UPDATED : MAY 25, 2018
ABN 76606631350 PlatformStay Pty Ltd (“We”, “Our”, “Us") is committed to providing our product and service users with a clear and concise description of our data privacy principles.
PlatformStay provides software solutions to property managers (our “Clients”) in the holiday rentals housing industry. The PlatformStay product suite includes rental booking and accounting, website design and marketing, internet listing service integration, facilities and maintenance management, contact centre resources, and payment processing services. PlatformStay primarily provides these solutions directly to our “Clients” however, some elements of the services involve direct interaction with individual holiday rental customers and prospects (“The Renters”) on behalf of Clients.
This Policy does not apply to the data privacy practices of our Clients or any unaffiliated vendors that our Clients may use. PlatformStay is not responsible for the privacy or security practices of our Clients, an any individuals with questions about Client privacy or security practices should contact the relevant Client directly.
As PlatformStay develops new products and services, updates or expands technologies and develops new data uses, we reserve the right to update this Policy as necessary to reflect such changes. We recommend that you review this Policy as necessary to reflect such changes. We recommend that you review this Policy periodically for any changes in our privacy practices, as this most current version supersedes all previous versions, and your continued use of PlatformStay products and services binds you to those changes.
Information we may collect from you
We may collect and process the following information about you
Information you give us
If you decide to register with or use the Service you will be asked to provide certain information about yourself. You will voluntarily provide us with Personal Data which includes your name, company name, email address, mobile number and contact details when you:
Register and request information on the Services
Sign up to use the Services
Request and receive Customer Support.
Provide billing and payment information to use the Service
Register for offers or events.
Post comments and/or reviews on our website.
Participate in discussion boards or other social media functions on our website or Social Media channels.
Information we collect about you
Each time you use the Service we may automatically collect the following information:
Technical information that your browser sends whenever you visit any a website or your mobile apps send when you are using them. This log data may include your Internet Protocol (IP) address, the address of the web page you visited before using the Service, your browser type and settings, the date and time of your use of the Service, information about your browser configuration and plug-ins, language preferences and cookie data.
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
We may also collect publicly accessible data about you from social media websites that you visit when using the Service.
We may also collect non-personally identifiable information (e.g. gender and location) to assist in providing the Service to you. Non-personally identifiable information by itself cannot be used to identify or contact you. However, this information may be combined with other identifiers in a way that enables you to be identified.
Information we receive from other sources
We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected via the Service. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
If you are under 16 years of age
If you're under the age of 16, you may not have an account on the Service.
Uses made of Information
We will only use information held about you for the following purposes.
Information you give to us
We will use this information:
To understand and improve our Services to you.
To ensure that content from our Service is presented in the most effective manner for you and for your computer.
To communicate with you by responding to your requests and sending you emails and messages about invoicing and account management.
To administer your account and keep track of billing and payments.
To provide technical support
To keep the Service secure by investigating and preventing abuse and fraud.
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.
To notify you about changes to our Service.
Information we collect about you
We will use this information:
To administer our Service and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
To improve our Service to ensure that content is presented in the most effective manner for you and for your computer.
To allow you to participate in interactive features of our Service, when you choose to do so.
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
To make suggestions and recommendations to you and other users of our Service about services that may interest you or them.
By using the Service, you agree that we can access, aggregate and use non-personally identifiable data we have collected from you. This data will in no way identify you or any other individual. We may use this aggregated non-personally identifiable data to:
Assist us to better understand how our customers are using the Service.
Provide our customers with further information regarding the uses and benefits of the Service.
Provide useful business insights from the aggregated data.
Information we receive from other sources
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive). By using the Service, you consent to Personal Data being collected, held and used in this way and for any other use you authorize.
Disclosure of your information
We may share your Personal Data with any member of our group, which includes our subsidiaries, our ultimate holding company and its subsidiaries.
Information we share with third parties
We may share your information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you and for the purposes of providing part of the Service to you. Such third parties supply the hardware infrastructure, storage and associated services necessary for us to provide the Service. All information submitted to third parties will be encrypted using SSL technology. By using our websites and/or the Service you consent to our third party service partners having access to your Personal Data.
Analytics and search engine providers that assist us in the improvement and optimization of our Service.
Personal Data we disclose to third parties
We follow strict guidelines in the storage and disclosure of information which you have given us, to prevent unauthorized access. We comply with the laws of the countries from which we operate. We may disclose your Personal Data to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your Personal Data to the prospective seller or buyer of such business or assets.
If PlatformStay Pty Ltd or substantially all of its assets are acquired by a third party, in which case Personal Data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Service and/or any other agreements; or to protect the rights, property, or safety of PlatformStay Pty Ltd, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
In complying with court orders and similar legal processes, we strive for transparency. When permitted, we will make a reasonable effort to notify users of any disclosure of their information, unless we are prohibited by law or court order from doing so, or in rare, exigent circumstances.
If you wish to subscribe to our marketing communications, we will use your name and email address to send communications to you. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You may elect to stop receiving our marketing emails by following the unsubscribe instructions included in such emails.
We send SMS & push notifications from time to time in order to update you about any Service updates, events and promotions we may be running. If you no longer wish to receive these communications, please disable these in the settings on your device or Opt out by replying to the message. If you change your mind about being contacted in the future, please click on the opt out options included in emails or the Service and we will remove you from our mailing lists.
Access to information:
You have the right to access information held about you.
Right to deletion, rectification and data export:
We permit you to delete, rectify and export information you have provided to us, subject to the conditions of our Terms of Service and our legal obligations set out below.
We retain Personal Data for as long as we provide the Services to you or your account remains open. However, we may keep some data after your account is closed or you cease using the Service, for the purposes set out below.
After you have closed your account we may retain Personal Data where reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, maintain security, prevent fraud and abuse, resolve disputes, enforce our Terms of Service, offer new features you may be interested in, or fulfil your request to “unsubscribe” from further messages from us. If none of these obligations apply we will delete Personal Data within 12 months of your account being closed.
We will retain de-personalised information after your account has been closed.
Applicable Data Protection Law
For the purpose of the General Data Protection Regulation (EU) 2016/679, the data controller is PlatformStay Pty Ltd a private limited company registered in Australia with ACN 606631350 whose registered office is at c/Crowe Horwath, Corporate Centre One, Level 2/2 Corporate Ct, Bundall QLD, 4217, Australia.
Where we store your Personal Data (Statement for EU Customers)
Our Service is accessible via the Internet and may potentially be accessed by any user around the world. Other users may access the Service from outside the EEA. This means that where you chose to upload your data to the Service, it could be accessed from anywhere around the world and therefore a transfer of your data outside of the EEA may be deemed to have occurred. You consent to such transfer of your data for and by way of this purpose.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Service, you are responsible for keeping this password confidential. We ask you not to share any password with anyone.
The Service may contain links to and from third party websites of our partners, networks, advertisers and affiliate. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for the privacy practices or content of these websites.